Shipping policy

Shipping Policy – Alisa Cosmetics

At Alisa Cosmetics, we are committed to delivering your beauty essentials swiftly and securely. We aim to provide a seamless shopping experience with clear and transparent shipping policies. Below, you will find comprehensive details on our shipping methods, timeframes, costs, and return policies.

Shipping Methods and Delivery Timeframes

We partner with trusted courier services to ensure timely and safe deliveries. Depending on your location, we offer the following shipping options:

Shipping Time Frame - 14 to 30 Days

Please note: Shipping times may vary based on location, customs processing, and unforeseen delays.

Shipping Costs

Shipping cost depends on the products.

Order Processing and Dispatch

Orders are processed within 3-4 business days of being placed. You will receive an email confirmation with your tracking details once your order has been dispatched. Orders placed on weekends or public holidays will be processed on the next business day.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can track your shipment using the provided link or directly through our courier partner’s website.

Returns and Refunds Policy

At Alisa Cosmetics, we value customer satisfaction. If you are not completely happy with your purchase, we offer a hassle-free return policy:

  • Returns accepted within 14 days of delivery.

  • Free return shipping on all eligible returns.

  • Final sale items are not eligible for return.

  • Used and Damages products are not Subjects to be Returned

Damaged or Missing Items

If your order arrives damaged or incomplete, please reach out to us immediately. We will work swiftly to resolve the issue by offering a replacement or refund. Please provide photographic evidence of any damages to facilitate the process.

Shipping Restrictions

While we aim to ship worldwide, there are certain shipping restrictions due to international regulations.

Contact Us

For any questions regarding shipping, returns, or order status, feel free to contact our support team at [wesleyinternational888@gmail.com].