At Alisa Cosmetics, we are committed to providing high-quality beauty products and exceptional customer service. We understand that sometimes, you may need to return or exchange an item. Below is our detailed Return and Refund Policy to ensure a smooth process for our valued customers.

14-Day Return Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. To qualify for a return, the item must be:

• In its original condition, unopened, and unused

• With tags intact and in its original packaging

• Accompanied by the receipt or proof of purchase

If your return meets these criteria, we will process your request efficiently.

To initiate a return, please contact us at [contact@alisacosmetics.com]. Items returned without prior approval will not be accepted.

Return Process

1. Request a Return – Email us at [INSERT CONTACT EMAIL] with your order details and reason for return.

2. Receive Return Instructions – If your return is approved, we will provide you with a free return shipping label and instructions.

3. Ship Your Item – Securely package the product and send it back to our designated return address.

4. Inspection & Refund Processing – Upon receiving and inspecting the returned item, we will notify you of the refund status.

No Restocking Fees & No Final Sale Items

• We do not charge any restocking fees.

• All products are eligible for return, as we do not have final sale items.

Damaged, Defective, or Incorrect Items

We take pride in ensuring the quality of our products, but if you receive a damaged, defective, or incorrect item, please notify us immediately upon receipt. To process your claim, provide:

• Clear photos or videos of the damaged or defective product

• Order details, including proof of purchase

Once verified, we will offer a full refund, replacement, or store credit, depending on your preference.

Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons, including:

• Opened or used cosmetics and skincare products

• Personal care items (such as brushes, sponges, and applicators)

• Customized or personalized products

• Gift cards and promotional items

If you are unsure whether your product qualifies for a return, please contact our support team.

Exchanges

To exchange an item, please follow the return process outlined above. Once your return is approved, you can make a new purchase for the desired product.

Refunds

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, the refund will be processed automatically to your original payment method within 10 business days.

Important Notes:

• Refunds may take additional time depending on your bank or credit card provider.

• If more than 15 business days have passed since refund approval and you haven’t received your funds, please contact us at contact@alisacosmetics.com

Order Cancellations

Orders can be canceled for a full refund before they are processed and shipped. However, please note:

• Customized or made-to-order items cannot be canceled after payment.

• Orders that have already been shipped cannot be canceled but may qualify for a return once received.

For cancellation requests, contact us at contact@alisacosmetics.com as soon as possible.

Shipping Issues & Lost Packages

If your package is delayed, lost, or marked as delivered but not received, please follow these steps:

1. Check with neighbors or household members.

2. Contact your local post office or delivery service for assistance.

3. If the issue persists, reach out to us at contact@alisacosmetics.com with your order number and tracking details.

Note: We are not responsible for lost packages due to incorrect shipping addresses provided by the customer.

Final Considerations

We aim to ensure every customer is satisfied with their shopping experience at Alisa Cosmetics. If you have any concerns about your order, please reach out to our support team, and we will do our best to assist you.

For further assistance, contact us atcontact@alisacosmetics.com